Indian Railways introduces a new OTP based refund system for tickets booked through authorised railways ticketing agents- twitted Piyush Goyal, Minister of Railways and Commerce & Industry. 

How Does It Benefit The Customer?

Indian Railways and Indian Railways Catering And Tourism Corporation (IRCTC) has introduced a new OTP-based refund system for cancellation of train tickets in abid to make the process of refund processing more transparent and passenger-friendly. The OPT or One-Time Password system is for cancelled or fully waitlisted dropped tickets. Under the new IRCTC refund rules, the passenger will receive an OTP via SMS on his/her registered mobile number. This new refund system is only applicable on tickets which are booked through IRCTC authorised agents. 

Through this user-friendly facility, now passengers will come to know about the exact refund amount received by the agent on their behalf against a cancelled journey. With about 1.7 lakh authorized agents in India “the objective of this scheme is to streamline the cancellation refund process further so that cancellation amounts are refunded timely to customers by the agents” said IRCTC in a statement.

While the refund for a booking directly by a passenger takes up to four-five days, tickets booked by agents sometimes take up to three times longer explained a government official. This new system even though allows for the customer/passenger to be in light of the booking process and refund process. The active role of IRCTC authorised agents in booking reserved rail-e-tickets for customer still remains the same. Therefore, it becomes the responsibility of the customer to ensure that details of the passengers, including contact details, are submitted correctly. 

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