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You can cancel up to 24 hours in advance of the experience for a full refund.
For a full refund, you must cancel at least 24 hours before the experience’s start time.
If you cancel less than 24 hours before the experience’s start time, the amount you paid will not be refunded.
Any changes made less than 24 hours before the experience’s start time will not be accepted.
Cut-off times are based on the experience’s local time.
Cancellation
September 28
No refund
You can cancel up to 1 days in advance of the experience for a full refund.
For a full refund, you must cancel at least 1 full days before the experience’s start time.
Any changes made less than 6 full days before the experience’s start time will not be accepted.
Cut-off times are based on the experience’s local time.
This experience requires good weather. If it’s canceled due to poor weather, you’ll be offered a different date or a full refund.
Cancellation
This experience is non-refundable and cannot be changed for any reason. If you cancel or ask for an amendment, the amount you paid will not be refunded.
Know in advance who will be the driver who will pick you up at your hotel.
We pick you up at your pick-up point in Alcobendas so that you arrive at the airport on time and with the peace of mind of a personal service. A direct contact with us will make you plan your trip so that everything is perfect
Depending on the traffic, the journey will last between 35 and 60 minutes.
Your driver notifies you of the time of arrival at your Hotel / Apartment.
Always before the time set by you.
You have ten minutes of courtesy once the pick-up time has passed.
If you need a child seat, do not hesitate to request (free of charge) the day before the service.
We have adapted vehicles for wheelchairs.
We recommend leaving the hotel / apartment at least one hour before the time you need to be at the airport.
You can request that the driver assigned to you be the same person who picked you up at the airport.
If you have a smartphone with whatsapp, communicate it in your reservation, to be able to communicate with you.
Additional Info
Specialized infant seats are available
Infants and small children can ride in a pram or stroller
All areas and surfaces are wheelchair accessible
Transportation options are wheelchair accessible
Wheelchair accessible
Suitable for all physical fitness levels
Confirm the age and weight of the children traveling with you
Children must be accompanied by an adult
For the return service from the Hotel to the airport, it is usual to pick up at the hotel 2 hours before departure of your flight if it is a national or Schengen area, and 3 hours before the departure of the other flights.
Each traveler is allowed a maximum of 1 suitcase or 2 hand luggage. If you carry more luggage or your luggage is large (eg, surfboards, golf clubs or bicycles) you may have certain restrictions; Check with the operator before traveling to confirm if your excess baggage is acceptable (entails costs).
If you use a wheelchair, you must hire at least a 9-seater service
The duration of transfers are approximate, the exact duration will depend on the time of day and traffic conditions
Operated by Transfer Madrid & World Spain
Cancellation Policy
You can cancel up to 24 hours in advance of the experience for a full refund.
For a full refund, you must cancel at least 24 hours before the experience’s start time
Any changes made less than 24 hours before the experience’s start time will not be accepted.
If you cancel less than 24 hours before the experience’s start time, the amount you paid will not be refunded.
Cut-off times are based on the experience’s local time.