We guarantee the lowest price on all 200,000+ experiences we sell. If you find the same product cheaper within three days of booking or while you're in your destination, we'll refund the difference.
It's Easy To Do
Gather your information
Assemble your Viator Booking Number or Itinerary Reference Number and the proof of the lower price you found.
You can cancel up to 24 hours in advance of the experience for a full refund.
For a full refund, you must cancel at least 24 hours before the experience’s start time.
If you cancel less than 24 hours before the experience’s start time, the amount you paid will not be refunded.
Any changes made less than 24 hours before the experience’s start time will not be accepted.
Cut-off times are based on the experience’s local time.
Cancellation
September 28
No refund
You can cancel up to 1 days in advance of the experience for a full refund.
For a full refund, you must cancel at least 1 full days before the experience’s start time.
Any changes made less than 6 full days before the experience’s start time will not be accepted.
Cut-off times are based on the experience’s local time.
This experience requires good weather. If it’s canceled due to poor weather, you’ll be offered a different date or a full refund.
Cancellation
This experience is non-refundable and cannot be changed for any reason. If you cancel or ask for an amendment, the amount you paid will not be refunded.
We provide high-end vehicles. Our luxury transport services offer a fleet of high-end vehicles, such as luxury sedans and vans. These vehicles are typically well-maintained, comfortable, and equipped with luxurious amenities, providing a premium travel experience.
Our professional and knowledgeable chauffeurs are trained to provide exceptional customer service. They are experienced drivers with excellent knowledge of the local area, ensuring a smooth and efficient journey.
We focus on providing personalized experiences tailored to the specific needs and preferences of our customers. This can include adjusting the temperature and music, providing preferred beverages, and accommodating special requests.
Privacy is highly valued in our luxury transport services. These services prioritize confidentiality and ensure that customers can travel in a discreet and secure environment, making them ideal for high-profile individuals, celebrities, or executives who require confidentiality.
Booking: The process begins with the customer making a booking with us. The customer provides details like the pickup location, destination, preferred time, and any specific requirements.
Confirmation: Once the booking is made, your reservation is confirmed. We may send a confirmation email or message to the customer, containing the booking details, payment information, and any other relevant instructions.
Vehicle assignment: Based on the booking details, we assign a suitable vehicle for the customer's transportation needs. The vehicle will be a Mercedes luxury sedan or a luxury van depending on the number of passengers.
Pickup: On the scheduled day and time, the driver arrives at the specified pickup location. We may notify the customer in advance, either directly or through a notification system, to confirm their arrival and ensure a smooth pickup experience.
Boarding and journey: Once the driver arrives, the customer boards the assigned vehicle, and the journey begins. The driver follows the route or uses navigation systems to reach the destination efficiently. Throughout the journey, the driver ensures passenger safety, adheres to traffic rules, and maintains a professional demeanor.
Drop-off: Upon reaching the destination, the driver assists the customer with disembarking from the vehicle. They may help with unloading luggage or other belongings, if applicable.
Feedback and ratings: After the drop-off, customers may have the option to provide feedback and ratings regarding to our service. This feedback helps us to improve our services and maintain quality standards. It also serves as valuable information for future customers.
Overall, the transport service from booking to drop-off aims to provide a seamless and convenient experience for customers, ensuring safe and timely transportation from their pickup location to the desired destination.
Additional Info
Specialized infant seats are available
Service animals allowed
Public transportation options are available nearby
Infants and small children can ride in a pram or stroller
Transportation options are wheelchair accessible
Wheelchair accessible
Suitable for all physical fitness levels
Operated by Off We Go Portugal
Cancellation Policy
You can cancel up to 24 hours in advance of the experience for a full refund.
For a full refund, you must cancel at least 24 hours before the experience’s start time
Any changes made less than 24 hours before the experience’s start time will not be accepted.
If you cancel less than 24 hours before the experience’s start time, the amount you paid will not be refunded.
Cut-off times are based on the experience’s local time.
7 Hours
Mobile ticket
Pickup offered
Offered in: Portuguese, English, Spanish
