We guarantee the lowest price on all 200,000+ experiences we sell. If you find the same product cheaper within three days of booking or while you're in your destination, we'll refund the difference.
It's Easy To Do
Gather your information
Assemble your Viator Booking Number or Itinerary Reference Number and the proof of the lower price you found.
You can cancel up to 24 hours in advance of the experience for a full refund.
For a full refund, you must cancel at least 24 hours before the experience’s start time.
If you cancel less than 24 hours before the experience’s start time, the amount you paid will not be refunded.
Any changes made less than 24 hours before the experience’s start time will not be accepted.
Cut-off times are based on the experience’s local time.
Cancellation
September 28
No refund
You can cancel up to 1 days in advance of the experience for a full refund.
For a full refund, you must cancel at least 1 full days before the experience’s start time.
Any changes made less than 6 full days before the experience’s start time will not be accepted.
Cut-off times are based on the experience’s local time.
This experience requires good weather. If it’s canceled due to poor weather, you’ll be offered a different date or a full refund.
Cancellation
This experience is non-refundable and cannot be changed for any reason. If you cancel or ask for an amendment, the amount you paid will not be refunded.
Immediate confirmation, free flight tracking and professional customer support agents will give you one on one follow up from the moment you book to the moment you board our vehicles. Driver will be waiting right outside the terminal doors to greet you with a banner sign with your name.
Please, have your phone turnen on upon arrival a customer support agent will contact you to give you your driver's name. Driver will be waiting right outside the terminal doors to greet you with a banner sign with your name.
We will contact you with to remind you the pick up time a day before your transfer to the airport. Driver will meet you at the hotel lobby. the maximum waiting time is 15min after the booking time.
What To Expect
We'll contact you via text message a day prior your arrival to Cancun Airport, Instructions will be detailed on the message and you will be asked to reply to confirm.
Upon arrival, we'll be texting you to greet you and follow up with instructions until you meet your driver and board the vehicle. Please, have your phone turned on.
Driver will let you know your pick up time for your return to the airport and confirm the date, time and flight with you.
A day before of your return transfer we'll be contacting you to remind your pick-up time for the following day. Again, you will be asked to reply as confirmed.
On return pick-up, your driver will be waiting at the lobby or pick-up area according to your hotel pick-up policies. Driver has a maximum waiting time of 15min after the pick-up time passed. If you fail to reply or contact us we'll leave a missed transfer notification with the bellboy or reception desk.
Additional Info
Infants and small children can ride in a pram or stroller
Service animals allowed
Specialized infant seats are available
Suitable for all physical fitness levels
Operated by LATAM-transfers Cancun
Cancellation Policy
You can cancel up to 24 hours in advance of the experience for a full refund.
For a full refund, you must cancel at least 24 hours before the experience’s start time
Any changes made less than 24 hours before the experience’s start time will not be accepted.
If you cancel less than 24 hours before the experience’s start time, the amount you paid will not be refunded.
This experience requires good weather. If it’s canceled due to poor weather, you’ll be offered a different date or a full refund.
Cut-off times are based on the experience’s local time.
45 to 1 Hours
Mobile ticket
Pickup offered
